Products FAQs

Always follow the storage instructions printed on the individual product packaging. Storage requirements may differ between products.

All our products, from skincare to supplements, are stored indoors in a temperature-controlled room, kept below 26°C and shielded from sunlight. In Singapore's climate this matters: heat and UV can affect active ingredients and texture. We do this so you get products that work the way they should.

Ingredients, directions for use and other relevant information are provided on each product page and on the product packaging.

Our PearlRx products are thoughtfully formulated and packaged with ingredient and material choices in mind. Our products are free from SLS and known endocrine-disrupting chemicals, and our packaging is BPA-free where applicable. We believe what we leave out matters just as much as what we put in.

Returns & Order FAQs

Refunds and exchanges for change of mind are not available once an order has been dispatched. If an order arrives damaged, incorrect or incomplete, let us know as soon as possible with a photo and it will be put right. See the Refund Policy.

Please contact us as soon as possible with your order number and photographs of the parcel and affected product. Our team will review the issue and assist you with the appropriate next steps.

Please contact us with your order number and details of the missing item so that we can investigate the order with our fulfilment team.

Please do not use a product if its packaging or seal appears compromised. Contact us with your order number and photographs so that we can review the issue.

Shipping & Delivery FAQs

Standard local delivery is S$8 per order and usually takes 1–2 business days. Delivery is free on orders from S$150. If you've subscribed to our emails, your first order ships free from S$100.

Orders are packed by our logistics partner, Loft Logistics, and delivered by Loft or one of its courier partners, usually within 1–2 business days.

Most orders arrive within a couple of business days of dispatch. See the Shipping Policy.

Once your order has been dispatched, you will receive delivery information using the contact details provided with your order.

If no one is available to receive it, our delivery partner may leave your parcel at your door and take a photo as proof of delivery, or arrange another delivery time.

We are currently only shipping to Singapore but will include international shipping in the near future. Stay tuned for that. 


Can't find your questions?

If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.