Refund policy

Change of mind

PPS Wellness products are health and personal-care items with specific storage requirements. Refunds and exchanges for change of mind are therefore not available once an order has been dispatched, whether the product is opened or unopened. Change of mind includes ordering the wrong item, no longer needing a product, or dissatisfaction with results where the product is not faulty.

Damaged, faulty, incorrect or missing items

If a product arrives damaged, is faulty, isn’t what was ordered, or is missing, let us know as soon as possible, ideally within 48 hours of delivery, with the order number and a photo. The item will be replaced or refunded to the original payment method. Refunds are usually processed within 10 business days of approval; banks may take a little longer to show the credit.

Special circumstances

Anything outside the above is reviewed case by case, with the aim of reaching a fair outcome.

Returning a product

Please wait for instructions before sending anything back. Keep the product and its original packaging while the request is being reviewed. Do not use a product that appears damaged, contaminated, expired or tampered with. Where the problem is PPS Wellness’s error or a confirmed defect, return or collection costs are covered.

Contact

contact@ppswellness.com · WhatsApp +65 8983 1283